FIND YOUR EDGEFREE SHIPPING ON $50+30-DAY MONEY-BACK GUARANTEEFOCUS IN 10 MINUTES · ZERO NICOTINEFIND YOUR EDGEFREE SHIPPING ON $50+30-DAY MONEY-BACK GUARANTEEFOCUS IN 10 MINUTES · ZERO NICOTINE
Edge Focus

Refund Policy

Refunds and returns.

30-day money-back guarantee on every order. First-time customers get a full refund with no return needed. The detail below covers how, when, and what's eligible.

Last updated · May 4, 2026

1 · 30-day money-back guarantee

Every Edge Focus order is backed by a 30-day money-back guarantee. If the product isn't for you, contact us within 30 days of delivery and we'll process a refund per the terms below.

2 · First-time orders

First-time customers may request a full refund of their first shipment within 30 days of delivery. You do not need to return the cans — opened or unopened. Email us with your order number and the refund will be issued to the original payment method within 5–10 business days.

3 · Subsequent orders

For repeat orders (any shipment after the first), the policy depends on the state of the cans:

  • Unopened cans may be returned within 30 days of delivery for a refund of the product price, less any return shipping cost.
  • Opened cans are non-returnable and non-refundable.

4 · Non-refundable items

Promotional items, free gifts, and items received via giveaway, contest, or wholesale order are non-refundable. Edge Focus reserves the right to deny refund requests that show evidence of abuse, resale, or policy circumvention.

5 · Subscriptions

Subscription customers may cancel, pause, or modify upcoming shipments at any time from the account dashboard or by emailing support. Cancellation does not entitle you to a refund of prior or recently-shipped orders, but the standard 30-day money-back guarantee still applies to each delivered shipment under the same first-order / subsequent-order rules above. See the Membership Policy for full subscription terms.

6 · How to request a refund

To request a refund:

  1. Email support@tryedgefocus.com within 30 days of delivery.
  2. Include your order number and a brief reason (used to improve the product).
  3. For repeat orders with unopened cans, we'll send a return label or shipping instructions.

Refunds are issued to the original payment method within 5–10 business days of receipt (for unopened-can returns) or within 5–10 business days of approval (for first-order refunds with no return).

7 · Damaged or incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact support@tryedgefocus.com within 14 days of delivery with photos of the product and packaging. Edge Focus will reship or refund the affected items at no cost. This policy applies regardless of order number or subscription status.

8 · Lost or undelivered shipments

Lost-package claims must be reported to support@tryedgefocus.com within 14 daysof the carrier's last scan. Edge Focus is not liable for delivery delays or losses caused by carriers, customs, weather, or other factors outside our reasonable control, but we will work with the carrier on your behalf to resolve the claim.

9 · Contact

Refund and return requests must be submitted in writing to support@tryedgefocus.com. This policy is incorporated by reference into the Terms of Service.

Questions? Email support@tryedgefocus.com.